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We’re Hiring

Outsourced
Technical Support

Full-time dedicated Technical Support Specialists

Hiring Technical Support Staff in the Philippines

Keep your business running smoothly with reliable and efficient technical support. Outdesk provides Australian businesses with skilled offshore Technical Support Specialists from the Philippines.

These professionals deliver cost-effective solutions, exceptional service, and the expertise needed to address your technical issues and maintain operational efficiency. Seamlessly integrating into your team, they ensure your business stays connected and supported.

Essential for resolving technical issues and maintaining system functionality.

The Role of a Technical Support Specialist

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    Providing Remote Technical Assistance

    Troubleshooting and resolving hardware, software, and connectivity issues promptly.

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    Managing Support Tickets and Escalations

    Ensuring efficient ticket resolution and escalating complex issues when necessary.

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    System Monitoring and Maintenance

    Proactively identifying and addressing potential system vulnerabilities.

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    Customer and Internal Staff Support

    Offering clear, professional guidance to users for seamless technology adoption.

    Key Benefits

    Cost-Effective
    Reliable and Proactive Assistance
    IT Systems Expertise
    Scalable

    Why Offshore Technical Support?

    Outsourcing Technical Support Specialists to the Philippines is a cost-effective solution for Australian businesses. It ensures consistent support for systems, tools, and platforms without the overheads of in-house teams. With their expertise in remote troubleshooting and proactive maintenance, offshore specialists deliver reliable solutions that allow your business to remain operational and responsive.

    By leveraging Outdesk’s tailored approach, you’ll have access to a highly skilled talent pool, helping you focus on growing your business.

    Sourcing Top Talent

    Filipino Technical Support Professionals

    Filipino Technical Support Specialists are known for their technical proficiency, problem-solving skills, and strong communication abilities. Their ability to quickly adapt to Australian systems and their cultural compatibility make them invaluable assets for businesses requiring seamless technical support. With a customer-focused mindset and a dedication to excellence, these professionals ensure your operations are fully supported, minimising downtime and maintaining user satisfaction.

    Recruitment and Employment Solutions for Technical Support

    Outdesk simplifies the recruitment process for businesses needing Technical Support Specialists. From sourcing the best talent to managing payroll, onboarding, and HR support, we handle all aspects of employment.

    Our services are designed to ensure your offshore team is engaged, productive, and aligned with your objectives. This allows you to focus on delivering exceptional services to your customers while we take care of the administrative details.

    Partner With Us to Build Your IT Team

    Partner with Outdesk to create a skilled and dependable IT team tailored to your business needs.

    We specialise in recruiting experienced Filipino IT professionals who deliver cost-effective solutions, from first-line support to system maintenance and troubleshooting. By outsourcing your IT roles, you can reduce operational costs, improve efficiency, and focus on strategic growth while we manage recruitment, onboarding, and payroll. Our professionals integrate seamlessly into your operations, ensuring reliable technical support that keeps your business running smoothly.

    Build a robust IT team that drives productivity and enhances your business performance.

    Customised IT Recruitment

    Tell us what you are looking for!

    Our recruitment process ensures we find the perfect candidates for you.

    Qualifications

    Bachelor’s degree in Accounting, Finance, Human Resources, or a relevant field

    Experience

    1-5 years +  relevant work and/or industry experience.

    Expertise

    Specialising in troubleshooting, remote assistance, system monitoring, and ticket management. Efficient and professional support to maintain seamless operations.

    Software

    Xero, SAP, MYOB, Quickbooks, ADP, and more.

     
     

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