Outsourced
Level 2 Support
Full-time dedicated Level 2 Service Tech
Filipino Level 2 Support Staff
Enhance your IT support with Outdesk’s skilled Level 2 Service Tech staff. We recruit experienced Filipino professionals to provide advanced technical support for Australian businesses, offering cost-effective solutions tailored to your needs. From resolving escalated issues to maintaining complex systems, our specialists deliver reliable, efficient service to minimise downtime and keep your business running smoothly.
Deliver advanced technical support and resolve complex IT issues efficiently.
Level 2 Service Tech staff play a critical role in addressing escalated technical problems, maintaining system integrity, and supporting your IT team with expertise and efficiency.
The Role of Level 2 Support
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Diagnose and resolve complex technical issues, ensuring minimal disruption to operations.
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Perform regular system updates and optimise performance to maintain business continuity.
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Collaborate with Level 3 support and vendors to resolve critical issues promptly.
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Maintain detailed records of resolutions and share knowledge to improve processes and support.
Key Benefits
Why Offshore Level 2 Support?
Offshoring Level 2 Service Tech roles to the Philippines enables Australian businesses to access a pool of highly skilled IT professionals who deliver advanced support at a fraction of the cost. Filipino specialists excel in managing escalated issues, performing system maintenance, and collaborating with internal teams and vendors.
Working with Outdesk eliminates the need for costly local recruitment and provides the scalability to adjust your team size as needed. With dedicated professionals ensuring the smooth functioning of your IT systems, your business can focus on strategic growth while maintaining operational efficiency.
Sourcing Top Talent
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Why Choose Filipino Level 2 Support Professionals?
Filipino Level 2 Service Tech staff are renowned for their technical expertise, adaptability, and cultural compatibility with Australian businesses. Their excellent communication skills and familiarity with Australian IT systems make them an ideal fit for advanced technical support roles.
Dedicated to continuous learning and delivering high-quality service, Filipino professionals integrate seamlessly into your team, ensuring your business’s IT infrastructure operates reliably and efficiently.
Level 2 Support Recruitment and Employment
Outdesk provides a complete solution for hiring and managing Level 2 Service Tech staff.
From recruitment to onboarding, payroll, and performance monitoring, we take care of all administrative tasks.
Our tailored recruitment approach ensures you have the right professionals to meet your IT support requirements, enabling you to focus on growing your business while we handle the rest.
Build Your IT Team with Outdesk
At Outdesk, we specialise in recruiting and employing top-tier IT professionals to keep your systems running smoothly and securely. Whether you need network administrators, IT support specialists, or cybersecurity experts, we provide scalable, cost-effective solutions tailored to your technical needs.
Flexible Work Options:
Choose from highly skilled office-based IT professionals for secure, collaborative environments or work-from-home experts for flexibility and reduced operational costs.
End-to-End Recruitment Support:
From sourcing and vetting to onboarding and ongoing HR management, Outdesk ensures you have the right IT talent to troubleshoot issues, maintain infrastructure, and drive technical innovation.
Strengthen your IT operations with dedicated professionals aligned with your business objectives.
Customised IT Recruitment
Tell us what you are looking for!
Our recruitment process ensures we find the perfect candidates for you.
Qualifications
Bachelor’s degree in Accounting, Finance, Human Resources, or a relevant field
Experience
1-5 years + relevant work and/or industry experience.
Expertise
Advanced troubleshooting, system maintenance, and knowledge sharing. Delivering reliable, proactive support to ensure seamless IT operations and minimise disruptions to your business.
Software
Xero, SAP, MYOB, Quickbooks, ADP, and more.