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We’re Hiring

Outsourced
Level 1 Support

Full-time dedicated Level 1 Service Tech

Filipino Level 1 Support Staff

Ensure your business runs smoothly with Outdesk’s skilled Level 1 Service Tech staff. We recruit experienced Filipino professionals to provide cost-effective and reliable technical support for Australian businesses.

From troubleshooting basic issues to assisting with system setups, our Level 1 Service Tech professionals ensure seamless operations and minimise disruptions, allowing you to focus on strategic business goals.

Deliver expert technical assistance and troubleshoot first-line IT issues effectively.

Level 1 Service Tech staff are essential for resolving basic IT problems, maintaining system performance, and providing reliable support for end-users.

The Role of Level 1 Support

    Price List Item
    Technical Troubleshooting

    Handle first-line technical issues, including network, hardware, and software problems.

    Price List Item
    User Support and Guidance

    Assist end-users with technical queries, ensuring they can perform their tasks effectively.

    Price List Item
    System Monitoring and Maintenance

    Monitor system performance and perform regular checks to identify and address potential issues.

    Price List Item
    Documentation and Ticket Management

    Log and manage support tickets, ensuring a clear record of issues and resolutions.

    Key Benefits

    Cost-Effective
    Reliable and Proactive Assistance
    IT Systems Expertise
    Scalable

    Why Offshore Level 1 Support?

    Offshoring Level 1 Service Tech roles to the Philippines is a smart solution for Australian businesses seeking reliable, affordable technical support. Filipino professionals are proficient in resolving basic IT issues and assisting end-users, ensuring smooth operations.

    Working with Outdesk eliminates the high costs and administrative complexities of in-house recruitment, providing flexibility to scale your support team as needed. By delegating these critical support tasks to experienced professionals, your business can maintain operational continuity and focus on strategic initiatives.

    Sourcing Top Talent

    Why Choose Filipino Level 1 Support Professionals?

    Filipino Level 1 Service Tech staff are known for their technical knowledge, problem-solving abilities, and cultural compatibility with Australian businesses. Their excellent English proficiency and familiarity with Australian IT systems ensure effective communication and seamless integration.

    With their adaptability and dedication, Filipino professionals deliver consistent and high-quality support, making them an ideal choice for managing your IT helpdesk needs.

    Level 1 Support Recruitment and Employment

    Outdesk provides a complete solution for hiring and managing Level 1 Service Tech staff.

    From recruitment to onboarding, payroll, and performance monitoring, we take care of all administrative tasks.

    Our tailored recruitment approach ensures you have the right professionals to meet your IT support requirements, enabling you to focus on growing your business while we handle the rest.

    Build Your IT Team with Outdesk

    At Outdesk, we specialise in recruiting and employing top-tier IT professionals to keep your systems running smoothly and securely. Whether you need network administrators, IT support specialists, or cybersecurity experts, we provide scalable, cost-effective solutions tailored to your technical needs.

    Flexible Work Options:
    Choose from highly skilled office-based IT professionals for secure, collaborative environments or work-from-home experts for flexibility and reduced operational costs.

    End-to-End Recruitment Support:
    From sourcing and vetting to onboarding and ongoing HR management, Outdesk ensures you have the right IT talent to troubleshoot issues, maintain infrastructure, and drive technical innovation.

    Strengthen your IT operations with dedicated professionals aligned with your business objectives.

    Customised IT Recruitment

    Tell us what you are looking for!

    Our recruitment process ensures we find the perfect candidates for you.

    Qualifications

    Bachelor’s degree in Accounting, Finance, Human Resources, or a relevant field

    Experience

    1-5 years +  relevant work and/or industry experience.

    Expertise

    Troubleshooting, system monitoring, and user support. Efficient resolution of first-line IT issues, enabling seamless business operations and user productivity.

    Software

    Xero, SAP, MYOB, Quickbooks, ADP, and more.

     
     

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