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We’re Hiring

Outsourced
Level 2 Support

Full-time dedicated Level 2 Service Tech

Filipino Level 2 Support Staff

Enhance your IT support with Outdesk’s skilled Level 2 Service Tech staff. We recruit experienced Filipino professionals to provide advanced technical support for Australian businesses, offering cost-effective solutions tailored to your needs. From resolving escalated issues to maintaining complex systems, our specialists deliver reliable, efficient service to minimise downtime and keep your business running smoothly.

Deliver advanced technical support and resolve complex IT issues efficiently.

Level 2 Service Tech staff play a critical role in addressing escalated technical problems, maintaining system integrity, and supporting your IT team with expertise and efficiency.

The Role of Level 2 Support

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    Advanced Troubleshooting and Problem Resolution

    Diagnose and resolve complex technical issues, ensuring minimal disruption to operations.

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    System Maintenance and Performance Optimisation

    Perform regular system updates and optimise performance to maintain business continuity.

    Price List Item
    Incident Escalation and Coordination

    Collaborate with Level 3 support and vendors to resolve critical issues promptly.

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    Documentation and Knowledge Sharing

    Maintain detailed records of resolutions and share knowledge to improve processes and support.

    Key Benefits

    Cost-Effective
    Reliable and Proactive Assistance
    Complex Troubleshooting
    Scalable

    Why Offshore Level 2 Support?

    Offshoring Level 2 Service Tech roles to the Philippines enables Australian businesses to access a pool of highly skilled IT professionals who deliver advanced support at a fraction of the cost. Filipino specialists excel in managing escalated issues, performing system maintenance, and collaborating with internal teams and vendors.

    Working with Outdesk eliminates the need for costly local recruitment and provides the scalability to adjust your team size as needed. With dedicated professionals ensuring the smooth functioning of your IT systems, your business can focus on strategic growth while maintaining operational efficiency.

     

    Sourcing Top Talent

    Why Choose Filipino Level 2 Support Professionals?

    Filipino Level 2 Service Tech staff are renowned for their technical expertise, adaptability, and cultural compatibility with Australian businesses. Their excellent communication skills and familiarity with Australian IT systems make them an ideal fit for advanced technical support roles.

    Dedicated to continuous learning and delivering high-quality service, Filipino professionals integrate seamlessly into your team, ensuring your business’s IT infrastructure operates reliably and efficiently.

    Level 2 Support Recruitment and Employment

    Outdesk provides a complete solution for hiring and managing Level 2 Service Tech staff.

    From recruitment to onboarding, payroll, and performance monitoring, we take care of all administrative tasks.

    Our tailored recruitment approach ensures you have the right professionals to meet your IT support requirements, enabling you to focus on growing your business while we handle the rest.

    Build Your IT Team with Outdesk

    At Outdesk, we specialise in recruiting and employing top-tier IT professionals to keep your systems running smoothly and securely. Whether you need network administrators, IT support specialists, or cybersecurity experts, we provide scalable, cost-effective solutions tailored to your technical needs.

    Flexible Work Options:
    Choose from highly skilled office-based IT professionals for secure, collaborative environments or work-from-home experts for flexibility and reduced operational costs.

    End-to-End Recruitment Support:
    From sourcing and vetting to onboarding and ongoing HR management, Outdesk ensures you have the right IT talent to troubleshoot issues, maintain infrastructure, and drive technical innovation.

    Strengthen your IT operations with dedicated professionals aligned with your business objectives.

    Customised IT Recruitment

    Tell us what you are looking for!

    Our recruitment process ensures we find the perfect candidates for you.

    Qualifications

    Bachelor’s degree in Accounting, Finance, Human Resources, or a relevant field

    Experience

    1-5 years +  relevant work and/or industry experience.

    Expertise

    Advanced troubleshooting, system maintenance, and knowledge sharing. Delivering reliable, proactive support to ensure seamless IT operations and minimise disruptions to your business.

    Software

    Xero, SAP, MYOB, Quickbooks, ADP, and more.

     
     

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