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We’re Hiring

Outsourced
Customer Service

Full-time Customer Service Representatives

Filipino Customer Service Representatives

Deliver outstanding customer experiences with Outdesk’s skilled Customer Service Representatives. We recruit experienced Filipino professionals to support Australian businesses, offering cost-effective, reliable solutions for handling inquiries, resolving issues, and building lasting customer relationships.

With Outdesk, you can enhance customer satisfaction and maintain a competitive edge while saving on operational costs.

Provide efficient, professional support to address customer needs and strengthen brand loyalty.

Customer Service Representatives (CSRs) are essential to creating positive customer interactions and ensuring inquiries are handled promptly and effectively.

The Role of a Customer Service Representative

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    Handling Inquiries and Complaints

    CSRs manage customer questions and resolve complaints, ensuring satisfaction and maintaining trust.

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    Order Processing and Tracking

    Assist customers with placing orders and provide updates on delivery and tracking information.

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    Data Entry and CRM Updates

    Record customer interactions and update CRM systems for streamlined communication and follow-ups.

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    Upselling and Cross-Selling Opportunities

    Identify customer needs and suggest products or services that meet their requirements, boosting revenue.

    Key Benefits

    Skilled
    Reliable Support
    Excellent Communication Skills
    Scalable

    Why Offshore Customer Service Representatives?

    Offshoring Customer Service Representatives to the Philippines is a strategic choice for Australian businesses aiming to balance quality with affordability. Filipino CSRs are highly skilled in delivering outstanding customer service across various industries. Outsourcing allows your business to handle customer inquiries more effectively without the overhead of in-house recruitment.

    With the flexibility to scale your team as needed, you can maintain operational efficiency and keep your customers satisfied. Filipino professionals excel at ensuring positive customer interactions, contributing to your brand’s reputation and loyalty.

    Sourcing Top Talent

    Why Choose Filipino Customer Service Professionals?

    Filipino CSRs are renowned for their communication skills, cultural compatibility with Australian businesses, and strong work ethic. Their high English proficiency and ability to handle complex inquiries make them a natural fit for customer-facing roles.

    With experience in Australian systems and workflows, they seamlessly integrate into your team, providing reliable support. Their adaptability and commitment to delivering excellent service ensure your customers receive the best possible experience.

    Customer Service Recruitment and Employment

    Outdesk simplifies the hiring and management of Customer Service Representatives, handling every aspect of the process, including sourcing, onboarding, payroll, and ongoing support. Our tailored recruitment solutions ensure you get the right professional for your business needs.

    By partnering with Outdesk, you gain a dedicated support team without the hassle of in-house management, allowing you to focus on growing your business.

    Build Your Customer Service Team with Outdesk

    At Outdesk, we specialise in recruiting and employing top-tier customer service professionals to help your business thrive. Whether you need frontline support agents, escalation specialists, or team leaders, we provide scalable, cost-effective solutions tailored to your needs.

    Flexible Work Options:
    Choose from highly skilled office-based staff for structured teamwork or work-from-home professionals for flexibility and reduced overheads.

    End-to-End Recruitment Support:
    From sourcing and vetting to onboarding and ongoing HR management, Outdesk ensures you have the right talent in place to deliver exceptional customer experiences.

    Elevate your customer service capabilities with dedicated professionals who align with your brand and business goals.

    Customised Customer Service Recruitment

    Tell us what you are looking for!

    Our recruitment process ensures we find the perfect candidates for you.

    Qualifications

    Business Administration, Marketing, Communications, or a related field.

    Experience

    1-5 years +  relevant work and/or industry experience.

    Expertise

    Managing inquiries, resolving complaints, and upselling. Provide consistent, professional support that enhances customer satisfaction and loyalty while maintaining operational efficiency.

    Software

    Salesforce, Zendesk, Freshdesk, 8×8 and more..

     

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